| Q: |
What
is Realty Broker Office™? |
| A: |
Realty
Broker Office™ is the leader in internet real
estate software. It is created for real estate
brokers & owners, and lets you manage your
entire office, branch offices and virtual offices. You see
results right away -transactions, commissions,
prospects, listings, buyers, agents, vendors, and
click
here for more. |
| Q: |
Is
there a minimum number of accounts that I must
purchase? |
| A: |
No.
There are no minimum purchase requirements.
You can purchase just one account or more than one
account. |
| Q: |
Can
I add additional accounts after my initial
purchase? |
| A: |
Yes,
you can add additional accounts at any time.
Just go to your "Account" menu option
and enter the number of accounts you would like to
have. |
| Q: |
Why
am I not eligible for another free trial? |
| A: |
The
free trial is a promotional offer for first-time
customers only. If you have already tried the
software and would like to enjoy the exclusive
benefits of Realty Broker Office™, including free support
and upgrades, then
please click
here to get your system. |
| Q: |
Why
do I need a valid credit card for the Free trial? |
| A: |
We
require a valid credit card number should you
decide to continue utilizing Realty Broker Office™
after the trial period is over. We
will perform an authorization on your credit card,
to make sure it is valid and in good standing, but
we do not bill your card until the free trial
period has passed. |
| Q: |
How
many accounts
does my free trial include? |
| A: |
Your
free trial includes only one account. When
ordering, leave the number of accounts to one to
get the free trial. |
| Q: |
How
long is the free trial? |
| A: |
You
get to try Realty Broker Office™ free for 15
days. All product components are included. |
| Q: |
How
long does it take to setup the system for my
company? |
| A: |
Your
system is setup and ready for use immediately
after you completed the order
process; there is no waiting. At
that time, you will be provided the
necessary information to access your system. |
| Q: |
Is
there user documentation in case I need more
information? |
| A: |
Yes.
The system is very user friendly and requires
virtually no training. However, we do
include a complete user's guide in the help
section of your Realty Broker Office™ |
| Q: |
Is
training available for my Realty Broker Office™ |
| A: |
Yes.
We provide ongoing FREE
training because we want you to take full
advantage of all that Realty Broker Office™ has to
offer. |
| Q: |
Can
I use Dial-up Internet access with Realty Broker Office™ |
| A: |
We
recommend using high-speed Internet connection
such as DSL or cable for optimal
performance. However, you can use dial-up
Internet access (your data processing performance
may be effected). |
| Q: |
Can
my staff and agents access the system from any
location? |
| A: |
As
long as they have internet access, your staff and
agents can access your
Realty Broker Office™ from any location e.g., home,
client office, airport, etc. |
| Q: |
Can
I give access to my agents and see their work
progress? |
| A: |
Yes.
You can setup an account for your agents so that
they can manage their own leads, prospects, listings,
appointments, transactions, buyers and
click
here for more agent options. At all
times you can see your agents' information and
progress.
We recommend getting an account for each of your
agents.
Note: Realty Broker Office™ is an integrated system that lets
you give and control access to your agents (click to see recruiting
agents and running
an efficient office). By allowing
your agents to manage their own information, you eliminate
the need for duplicate entries, separate systems, and insures that all
information is stored in your company
Realty Broker Office™ database for your access at
anytime.
|
| Q: |
Can
my staff, transaction coordinator, accountant or
other persons access my system? |
| A: |
Yes.
You can have anyone you choose to access your
system. You can set their security level so
that they are allowed to see and do only those
thing you want them to do. (click to see running
an efficient office) We recommend
getting an account for each of your staff. |
| Q: |
What
if I just want one account, is this possible? |
| A: |
Yes.
You can manage your brokerage with just one
account. You will be able to enter your
agents, listings, transactions, appointments, etc. |
| Q: |
Should
it become necessary, can I decrease the number of
accounts? |
| A: |
Yes,
we understand that business changes and things
happen. We are here to add value to your
business and want to provide the solutions that
work best for your company. You can lower
your number of accounts at any time; just go to
your "Account" menu option and enter
your number of accounts. |
| Q: |
How
do I cancel my Realty Broker Office™? |
| A: |
If
for any reason you are not satisfied, you can
cancel anytime to discontinue your Realty Broker
Office™ and stop the monthly (or annual) billing. However,
you will not be eligible for any refund (prorated
or otherwise).
Two Ways to Cancel your Realty Broker
Office:
- Login to your system, go to office admin/ company
info /account
- click /edit in account screen
- check the box "Cancel my Realty Broker Office™"
- select Reason from menu
- click Update
Your account has been cancelled.
Or
- Login to your system, go to Help /click to talk
- Submit a support ticketing requesting to cancel
your system. Your support ticket MUST include the
following info:
your name, company name, last
4 digits of the credit card used when signon, and credit card expiration date.
|
| Q: |
My
Login Screen Said to Contact Customer Service |
| A: |
This means that your
system has been cancelled. If you would like
to re-start using Realty Broker Office, please
contact us.
|
| Q: |
How Safe
And Secure Is My Data On Realty Broker Office™?
|
| A: |
Realty
Broker Office™ is hosted in top tier national data centers. Extreme measures are taken
to ensure the security and availability of your
data at all times, including redundant power
supplies, firewall protection, data redundancy and
backup, regularly scheduled off-site storage of
data, and multiple redundant connections to the
Internet backbone.
|
| Q: |
Is there a
Setup
Fee?
|
| A: |
No.
There are no setup or maintenance fees. |
| Q: |
Can
I put my company logo on my Realty Broker
Office™? |
| A: |
Yes.
You can have your company logo displayed instead
of our standard logo. |
| Q: |
How
do I access my system? |
| A: |
Please refer to the information provide on your
sign-on confirmation page. This information was also
emailed to you. |
| Q: |
I
keep getting "Password not recognized"
when
trying to login. |
| A: |
Usernames and
passwords are case sensitive. Make sure you
are using the appropriate case. |
| Q: |
I
can't remember my login information |
| A: |
Login info is provided
to the Administrator account holder only. If
you are not the administrator, please contact your
system administrator for your login info.
If you are the
administrator, send email to
support@realtybrokeroffice.com
You email MUST include your name, company name, and
last 4 digits of the credit card when signon.
Your login info will be sent to the email address on
file.
|
|
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